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We’d love to hear from you! SUGARDOWN is dedicated to providing you with the best customer care available. So please contact us with your questions, comments or concerns.
1750 Elm Street suite 103
Manchester, NH 03104
What is Our Return Policy?
At SUGARDOWN, we have a strong belief in customer satisfaction and strive to make our customers happy 100% of the time. This belief is backed up by our 30-Day Money Back Guarantee (less shipping and handling).
For any reason if you are not completely satisfied with one of our products, feel free to return the unused portion within 30 days of the shipping date for a full refund of that product (less any shipping and handling fees). This guarantee is not provided to orders in the SUGARDOWN Healthy Saver Program that are shipped after the first month. Please note the following terms necessary to facilitate the refund:
In order to return your product and receive a refund, you must obtain a Return Merchandize Authorization (RMA) from our customer service department. Call 1-800-278-4939 to speak with one of our representatives.
•To guarantee timely refund processing, please mail all product returns to the address listed below along with your RMA number. Our returns department is not able to accept returned packages without an RMA number. Any returns without an RMA number will be disposed of and no refund will be given.
•Shipping and handling charges are non-refundable. In addition, the customer is responsible for paying the return shipping charges for products returned to SUGARDOWN.
•Refund packages marked “Return to Sender” cannot be processed by our returns department and no refund will be given.
•Order purchase refunds will only be credited to the same credit card to which they were originally charged.
Please send returns to:
A2B Fulfillment / SUGARDOWN
150 Stewart Parkway
Greensboro, GA 30642
On average how long does it take SUGARDOWN to process product returns?
Once the returns department has received your package along with the RMA number, it will generally be processed within 5 business days. After we have processed the return, it will take 1 to 2 billing cycles for the money to post to your bank account depending on your credit or bank card policy.
What if there was a shipping or delivery problem with the order?
If you experience any problem with your order, please contact our Customer Service Support at 1-800-278-4939 immediately. Our Customer Service department is committed to you satisfaction and will be happy to address any questions, problems or issues that you may have.
What are the Details of the SUGARDOWN Healthy Saver Program?
By enrolling in the SUGARDOWN Healthy Saver Program, you will receive a 30 day supply of SUGARDOWN at a reduced price of $24.99 every month until you cancel. A new bottle of SUGARDOWN will be shipped to you every 30 days after the date of your original order for $24.99 shipping will be included on each monthly shipment. You will be billed on the credit card that you used on your initial purchase. You can cancel your membership to the SUGARDOWN Healthy Saver Program at anytime by calling 1-800-278-4939.
What are the details of the 30 Day Money-Back Guarantee?
We strive to ensure that each of our customers is completely satisfied with our product. We are so positive that you will feel the same, we provide a risk free 30-day money-back guarantee (less S/H).
If for any reason, a SUGARDOWN purchased through this website does not meet your expectation, you may return it within 30 days for a full product refund. Products purchased through other distributors and retail stores should be returned to them.
What is the SUGARDOWN Shipping Policy?
• All orders are shipped within 3-5 business days.
• We do not ship on weekends or holidays
• For your protection, all suspect orders are subject to verification.
• Orders are shipped from Georgia. Most orders are delivered within 4 business days. Hawaii and Alaska may take up to 10 business days.